FAQs

We affectionately refer to it as an elevated approach to period care. Our underwear is reusable and designed to effectively absorb your menstrual flow. It offers a versatile alternative to traditional products like tampons, pads, menstrual cups, and discs. Alternatively, you can opt to use our menstrual underwear as a dependable backup while using an inserted product, such as a tampon or cup.

Our leakproof underwear relies on innovative technology with a moisture-separating gusset that effectively wicks away wetness, leaving your skin feeling drier for an extended period. The thin yet remarkably absorbent inner layer can absorb up to three times its weight in liquid, retaining moisture beneath the initial layer until it's time for washing. This unique combination ensures that our underwear is more comfortable, thinner, and drier compared to other period care options on the market. 

Our underwear is heavy absorbency and can hold 3-4 regular tampons worth of flow.

The exterior body fabric is 100% Recycled Polyester. The gusset fabric (portion of the underwear in contact with your genitals) is 95% Organic Cotton and 5% Spandex. The inner absorbent layer (sealed inside the underwear and not in direct contact with genitals) is 100% Polyester. Our high standard for our fabrics differentiates us from other menstrual underwear brands which are typically made entirely from virgin polyester.

The custom manufactured absorbent pad is constructed using multiple tiers of polyester-based material. The upper layer efficiently draws moisture away from the body, ensuring a dry and comfortable feeling. Intermediate layers soak up and retain moisture, while the lower layer, resistant to leaks, securely contains everything within the underwear. The pad is 100% polyester and does not come into direct contact with your skin. The gusset portion of the underwear that comes into contact with skin and genitals is made from 95% Organic Cotton and 5% Spandex.

Our textile products (underwear and tank tops) are designed in the USA, and manufactured in Hong Kong. We do not use a third party manufacturer - our products are made in-house by our own company. Our workers are paid fair wages, and our facility upholds high safety standards. Our body care products are manufactured in the USA.

We use US Priority Mail or UPS for shipping our orders. Transit time for any location in the USA varies from 3-5 business days. Transit time for overseas shipping varies by country and can range from 10 – 30 days. Please track and report any issues within a reasonable time frame to info@kayaness.com.

For non-USA customers, import duty and taxes may be due when importing goods, whether by a private individual or a commercial entity. These charges, if any, are not included in the checkout total, and all such charges will be collected by local customs authority from the importer (you) at the time of delivery.

We accept returns of products purchased on kayaness.com. If you purchased your product from another retailer please return it to that retailer.

If for any reason you are not 100% satisfied with your purchase, simply return it. We accept returns within 30 days of purchase. We will happily credit your original form of payment. We are here to help you!

To initiate a return, login to your account using the link at the top of each page, select the order with the product(s) you want to return, select the product(s) and choose a return reason and add any details in the note section. Finally, click the "Submit request" button.

If your return request is approved and requires shipping, then you receive an email with shipping instructions and a return shipping label. After the product is returned, you receive a refund.

We do our best to make sure each item is perfect, but occasionally there can be a glitch. If you have a quality problem with one of our products, please contact us at info@kayaness.com, or call us at +1 909 265-4326. If possible, please include a photo!